What each number is
Every figure is arithmetic on the prices and seat counts you enter. The default seat and module prices are planning values, labelled as heuristics; a priced driver still at its default grades evidence Directional. This tool prices contract cost, which is cash out the door, so there is no realization to grade.
Formulas
Sum of seat count × seat price across classes ÷ billable seats
The vendor's headline, blended across agent, supervisor, admin and analyst seats.
(Base + required per-seat add-ons + edition upgrades) ÷ billable seats
Each add-on is priced on the seats it applies to: all, agents, agents and supervisors, and so on.
(License monthly + usage fees) ÷ billable seats
Usage fees scale with volume; they are spread across seats for comparison only.
(Platform seat-equivalent − quoted seat) ÷ quoted seat
The hidden annual is (platform monthly − base monthly) × 12, split into add-ons, edition upgrades and usage.
max(0, committed seats − billable seats) × commit price × 12
Priced at the license seat, the quoted seat or a custom rate, as you choose.
Effective license seat × (1 + renewal uplift)² + usage per seat
Uplift applies to contracted license rates; usage is held flat.
Seats added within 18 months × platform seat-equivalent × 12
What rate-locking those seats now protects.
Rules and bands
Colour only; the shared severity bands.
Almost always a miscoded line; confidence holds Directional.
The sign of a one-time fee coded as recurring; confidence holds below Finance-grade until confirmed.
A document reaches Planning-grade; confirmed in writing, Finance-grade. Any default price keeps it Directional.
Bundled-but-unused modules are listed as negotiation leverage, never as recoverable savings.
Every constant and where it comes from
Starting price for a WEM or WFM add-on so the default case shows a non-zero gap.
Starting price for a quality management add-on.
Starting price for recording, shipped as included, so it prices only if the user reclassifies it.
Starting price for speech and text analytics.
Starting price for AI and GenAI features, shipped as usage based.
Starting price for digital channels.
Starting price for an outbound dialer.
Starting price for advanced reporting.
Starting price for BYOC or telephony, shipped as usage based.
Starting price for extended storage and archival.
Starting price for premium support, shipped as included.
Professional services are one time and priced only from the user's own quote, so the default is zero.
Default agent seat so the tool opens on a runnable case.
Default supervisor seat. Ships with a count of zero.
Default admin seat. Ships with a count of zero.
Default analyst seat. Ships with a count of zero.
Plausibility guard on input coding. A platform seat-equivalent above six times the quoted seat sits outside any bundle pattern the tool models and almost always means a one-time or total fee was entered as recurring per seat. It tests input coding only. The verdict is out of its reach by doctrine 5.5.
Plausibility guard on input coding. An effective license seat above five times the quoted seat almost always means a line item is miscategorized. It tests input coding only.
A single recurring line above 80 percent of recurring cost, with at least two lines present, is the signature of a one-time fee miscoded as recurring. Holds completeness below Finance-grade until its periodicity is confirmed.
Usage fees above 80 percent of the hidden annual make the finding a usage negotiation. Framing only. It reaches no confidence axis.
Status band for the gap card. Amber from 40 percent, which lands in the shared moderate severity band in track.js, so the page colour and the published band agree. Colour only. It reaches no confidence axis.
Status band for the gap card. Red from 80 percent, which lands in the shared severe severity band in track.js. Colour only. It reaches no confidence axis.
Worked example
Computed by the tool's own engine at its opening quote (150 agents at the default seat price, WEM, QA and analytics as per-seat add-ons, recording included), plus a 180-seat commit, a 7% renewal uplift and 20 seats added within 18 months.
Seats: 150 agents at $125
Add-ons: WEM $25 and QA $15 on agents and supervisors, analytics $20 on all seats
Contract: 180 committed seats at the license rate, 7% annual uplift, 20 seats within 18 months
$18,750 ÷ 150 = $125
($18,750 + $9,000) ÷ 150 = $185; no usage, so the platform seat-equivalent is the same
($185 − $125) ÷ $125 = 48%, $108,000 a year hidden; $333,000 a year in all
30 idle seats × $185 × 12 = $66,600 a year
$185 × 1.07² = $211.81
20 × $185 × 12 = $44,400 a year
What this tool cannot tell you
- The default prices exist so the tool opens on a runnable case. Replace them with the figures from your quote; until you do, evidence stays Directional.
- Usage fees are normalized across seats for comparison only. They move with volume, so cap or commit them in the contract.
- The tool prices what you would pay. It does not judge whether a module is worth buying; Platform Decision and TCO take that up.