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25 free contact center tools
Each runs in your browser, publishes its method and gives you a report. No sign-in.
CCaaS Guide ↓
IVA Guide ↓
Workforce and quality
(7)
Cost and savings
(5)
AI and automation
(3)
Vendors, renewals and contracts
(5)
Readiness and planning
(5)
Workforce and quality
How many agents, where their time goes, and how quality is judged
Staffing Requirement Calculator
Method 1.2
Agents and scheduled FTE for your busiest interval through Erlang C, and the year priced from your hours open.
Open →
Shrinkage Planner
Method 1.1
The paid time that never reaches the queue, the agents it takes to cover it, and what that time costs.
Open →
Occupancy Risk Simulator
Method 1.1
What reaching your occupancy target costs in hiring against what running hot costs in attrition.
Open →
Forecast Accuracy Tracker
Method 1.0
Forecast error interval by interval, whether the forecast leans one way, and the workload the misses create.
Open →
Schedule Adherence Calculator
Method 1.1
The service level each point of adherence loss costs, and the overtime it takes to hold your target.
Open →
AHT Decomposition
Method 1.0
Handle time split into its parts, and the agent hours each initiative you are weighing would free.
Open →
QA Scorecard Builder
Method 1.0
A QA form checked for scores you can defend, and blind calibration that shows whether your evaluators agree.
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Cost and savings
What the operation costs, and what a change is worth once you act on it
TCO Calculator
Method 1.4
Monthly, yearly and three-year cost from labor, technology and overhead, per contact and per resolution.
Open →
Cost per Contact Calculator
Method 1.1
Cost per resolution, the cost of repeat demand, and the capacity an FCR improvement releases.
Open →
FCR Leakage Diagnostic
Method 1.0
Repeat contacts and their yearly cost, and how much improvement the root causes let you plan on.
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Attrition Cost Calculator
Method 1.3
What each agent departure costs in cash and lost capacity, and why agents are leaving.
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Business Case Builder
Method 1.3
Whether a change pays back over three years, graded by how sure the inputs are.
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AI and automation
What automation removes from demand, and whether you are ready for it
AI Deflection Reality Check
Method 1.2
The share of demand an AI program durably removes, what it is worth after its costs, and where it breaks even.
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Channel Shift Model
Method 1.2
Agent minutes freed when voice moves to chat, bot or email, net of fees, transition cost and repeats.
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AI Readiness Diagnostic
Method 1.0
How ready your data, workflows, integrations and governance are for AI, and which gaps to close first.
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Vendors, renewals and contracts
From the renewal question to a signed contract
Platform Decision
Method 1.0
Renew, renew with conditions, add a specialist or run an evaluation, and whether there is time before your notice date.
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Vendor Match Engine
A starting list of CCaaS vendors from your environment and priorities, on the Phase 1 model with its method shown.
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RFP Requirement Builder
Method 1.1
Weighted requirements by layer, then vendor responses scored: who meets every must-have and what to verify in the demo.
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License Bundle Gap Checker
Method 1.0
The quoted seat price against what the platform costs with add-ons, usage fees, commits and renewal uplift.
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Contract Risk Scanner
Method 1.0
13 contract clauses read against published severities, with the position to ask for on every flag.
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Readiness and planning
Where you stand, who owns what, and the plan
CX Maturity Assessment
Method 1.0
Where you sit on a five-level rubric across strategy, operations, technology, analytics and governance.
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Transformation Readiness
Method 1.0
Whether you are ready to commit budget to a platform change, and the gaps to close before you do.
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CX and IT Alignment
Method 1.0
Where CX and IT see the same capability differently, and where both agree it is missing.
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Governance and Operating Model
Method 1.0
Who is accountable for 30 CX decisions, and where a decision is unowned or one function is overloaded.
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Roadmap Builder
A 90-day plan with milestones, owners and what each one is waiting on.
Open →
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