The Center of CX
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Platform Decision

Should you renew your platform, add to it, or test the market?

Decide what to do at renewal: renew as is, renew with conditions written into the contract, add a specialist for a layer, or run an evaluation. Rate 35 needs across 7 layers, say which ones matter and how you know, and check whether there is time before your notice date.

Nothing is averaged. A must-have rated 2 or below is a gap whatever the other ratings say. A rating you do not know becomes a request for proof. A need you mark not needed drops out.

Needs answered
0 of 35
The gate, layer outcomes and checklist appear once every need is answered.