Rate 15 paired statements, one from the CX side and one from the IT side, across strategy, data, platforms, AI and governance. The result shows where the two sides see the same capability differently, and where both agree it is missing. Best answered by two people: the CX lead fills the CX side, sends the scenario link, and the IT lead fills the IT side.
Each pair is rated twice, once from each side, from 1 (strongly disagree) to 5 (strongly agree). Nothing is scored until every pair is answered on both sides.