The earlier assessment of Digital Engagement scored every vendor on one model and placed unlike platforms on a single scale. Current research compares vendors only inside a class of platforms built for the same job, and publishes ratings only once a class has enough validated peers. Until Digital Engagement is researched that way, its scores, tiers and rankings are withdrawn. Vendors are listed by name, and every profile is labelled Phase 1 context.
Phase 1 context, not yet researched under the current methodology. Numeric scores, tiers and rankings are withdrawn until this category is researched and class-specific ratings are validated.