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Amazon Connect

Builders and AWS-native teams.

Phase 1 context
Phase 1 context, not yet researched under the current methodology. Numeric scores, tiers and rankings are withdrawn until this category is researched and class-specific ratings are validated.
Assessment

What they do well.

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Actionability and workflow
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Builder flexibility
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AWS ecosystem strength
Phase 1 assessment

Where to probe.

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Technical lift can be high
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Packaged buyer experience varies
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Can shift work to technical team
Best-fit scenario

Builders and AWS-native teams

Watch out for

Can shift work to technical team

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