The earlier assessment of Agent Assist and Knowledge scored every vendor on one model and placed unlike platforms on a single scale. Current research compares vendors only inside a class of platforms built for the same job, and publishes ratings only once a class has enough validated peers. Until Agent Assist and Knowledge is researched that way, its scores, tiers and rankings are withdrawn. Vendors are listed by name, and every profile is labelled Phase 1 context.
Phase 1 context, not yet researched under the current methodology. Numeric scores, tiers and rankings are withdrawn until this category is researched and class-specific ratings are validated.