What the current research on 18 contact center platforms says that bears on healthcare buyers. The research is organised by vendor, so this page gathers it by published rules, shown with each theme, and shows every record that meets them in the research's own words. Nothing here ranks a vendor.
The requirements and regulations of healthcare, each with its source, are on the Healthcare industry page. Phase 1 vertical fit scores are withdrawn.
Agents in healthcare work inside the patient record. What the research says about each platform's EHR path.
Shows every published research record that names Epic or an EHR, from the 4 vendors where one does.
Connect Health provides a direct current Epic path for healthcare workflows.
Healthcare buyer uses Epic and wants agentic/patient-service workflows on AWS.
Five9 provides a browser-based agent/supervisor experience and can embed into major CRMs; Fusion extends voice, digital and AI workflows into systems such as ServiceNow and Epic.
Five9 has first-party or formal integrations with major systems of record including Salesforce, ServiceNow, Microsoft, Oracle, Zendesk and Epic, plus UC integrations with Teams and Zoom.
Runtime support ownership is straightforward for Five9-native functions but becomes shared across Five9, CRM/EHR/UC vendors, ISVs and SIs in embedded/Fusion/custom architectures.
Implementation Gravity is MODERATE for a bounded standard deployment and rises to HIGH for global telephony, multi-system migration, WEM, CRM/EHR embedding, custom APIs and AI automation.
Discovery must resolve telephony/countries, digital channels, outbound compliance, WEM variant, CRM/EHR architecture, data migration, AI authority and operating ownership before configuration.
A production cutover should test routing, outbound pacing/compliance, telephony, digital, CRM/EHR, WEM, AI and data offload under failure; public Five9 methodology supports controlled deployment but does not replace buyer-specific UAT.
Transformation TCO is driven by discovery, migration, telephony/number porting, CRM/EHR integration, WEM deployment, data offload, AI workflow design, UAT and change management.
Salesforce, ServiceNow or Epic is central to the agent workflow and the buyer wants contact-center functions embedded into that work surface.
Salesforce, ServiceNow or Epic is a major system of work.
Fusion partner program / Fusion for ServiceNow / Fusion for Epic: CRM/EHR-centric enterprise service operations
Native Epic integration is current as of April 2026.
Healthcare buyer uses Epic and values embedded patient context within the CCaaS workflow.
Zoom Contact Center has current integrations across Salesforce, ServiceNow, Zendesk, Microsoft Dynamics 365, HubSpot, Salesforce Service Cloud Voice, Epic and ServiceNow Unified View.
Protected health information needs HIPAA controls and a signed BAA for the exact service you buy.
Shows every published research record that names HIPAA or a BAA, from the 8 vendors where one does.
8x8 publicly positions HIPAA, ISO 27001, FISMA, GDPR, PCI DSS and SOC 2 Type II controls/certifications across its platform materials.
Avaya documents ISO 27001/27017/27018 scope for Infinity with Media Processing Core, HIPAA BAA support and PCI controls for Infinity. FedRAMP/IL4 applies to the separate Avaya Government Cloud service and must not be inherited into standard Infinity.
Bright Pattern publicly states compliance with SOC 2, PCI DSS, HIPAA, GDPR, TCPA and ISO 27001 and documents encryption, access controls and tenant/system audit records. Exact report scope, hosting model and certification applicability should be verified for the contracted deployment.
Dialpad documents ISO 27001/27017/27018, GDPR support, HIPAA-ready/BAA options, OAuth-based integration controls, configurable retention and customer AI-training choices.
Five9 publishes a mature security/compliance posture including SOC 2 Type 2, ISO 27001/27017, PCI DSS and HIPAA controls, but FedRAMP Moderate remains a future objective rather than a current federal authorization.
RingCX has current ISO 27001/27017/27018, C5, PCI, SOC 2+ FINRA/HIPAA and SOC 3 evidence on RingCentral's compliance site.
UJET documents privacy-by-design architecture and current certifications including PCI DSS, HIPAA, SOC 1/2/3 and ISO 27001/27017/27018. Data-minimization and CRM-first design reduce duplicate PII storage, but processing/retention exceptions and service-provider paths still require workload-level review.
Vonage Contact Center currently publishes ISO 27001, PCI DSS, HIPAA and SOC 2 Type II security/compliance positioning, Salesforce Shield support and PCI Pal integration. Exact certification scope, BAA/service configuration and workload applicability must be validated for the contracted VCC product and region.
Vonage Contact Center's current public security page states ISO 27001, HIPAA, PCI DSS and SOC 2 Type II positioning, with Salesforce Shield support.
Products and packages the research found built or sold for healthcare.
Shows every published research record that names healthcare or a health product, from the 4 vendors where one does.
Connect Health provides a direct current Epic path for healthcare workflows.
Healthcare buyer uses Epic and wants agentic/patient-service workflows on AWS.
Amazon Connect Health: Healthcare providers / health technology
Healthcare buyer uses Epic and values embedded patient context within the CCaaS workflow.
Talkdesk Industry Experience Clouds package vertical workflows, integrations and AI for financial services, insurance, healthcare, retail, travel/hospitality, utilities, commercial/residential services and government.
Industry Experience Clouds: Financial services, insurance, healthcare, retail, travel/hospitality, utilities, commercial/residential services, government
Vonage launched vertical-specific AI agents in June 2026 via Avaamo for healthcare and Syndeo for financial services/retail; these are partner AI components embedded into VCC, not purely native Vonage models.
Avaamo Healthcare / Syndeo Financial Services & Retail AI Agents: Healthcare, financial services, retail
Not yet researched under the current method.
Not yet researched under the current method.
Not yet researched under the current method.
Not yet researched under the current method.
Not yet researched under the current method.
Not yet researched under the current method.