Zoom

Existing Zoom bases and unified comms buyers.

Phase 1 context

Phase 1 context, not yet researched under the current methodology. Numeric scores, tiers and rankings are withdrawn until this category is researched and class-specific ratings are validated.

Assessment

What they do well.

Installed base advantage

Unified comms synergy

Simple adoption story

Phase 1 assessment

Where to probe.

Assist depth is early stage

Needs more proof in complex ops

Assist depth not yet top-tier

Best-fit scenario

Existing Zoom bases and unified comms buyers

Watch out for

Assist depth not yet top-tier

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